Why Social Media Revolts Take Place (and How We Might Prevent Them)

I found this fascinating quote today:

Could #fixreplesgate have been avoided? Possibly, but almost every mainstream social site has experienced this type of uprising - just ask FacebookFacebook reviews, which has endured drama with its users multiple times. In fact, there are several stark commonalities between these user protests. By understanding what triggers and fuels these incidents, perhaps we can not only avoid future revolts, but build better features with users in mind.Why Social Media Revolts Take Place (and How We Might Prevent Them), May 2009

You should read the whole article.